Shipping & Returns Policy
Processing and Shipping
Lead time and processing time may vary depending on the items you order. We do our best to quote reasonable lead times and to respect them.
We currently ship across Canada only.
Shipping Notifications
You will receive an email with tracking information as soon as your order is shipped.
Undeliverable or Returned Shipments
If a package is returned due to:
- Incorrect or incomplete address,
- Refusal by the recipient,
- Inability to deliver,
the reshipping fee will be the customer’s responsibility.
Returns & Order Cancellation
At Oak & Cove, each order is custom designed with care and intention, exclusively for our corporate clients. As all of our products are individually curated, we do not offer returns or exchanges.
If any product in your order arrives damaged from shipping, please notify us within 24 hours of delivery with clear photos of the damage and packing. This allows us to promptly inspect the issue and initiate a claim with the freight carrier on your behalf. Please note we cannot accommodate refund or replacement requests submitted after the 24 hour window.
Order Cancellation
Custom orders may not be cancelled once the deposit has been paid.
Online orders may be cancelled within 24 hours of purchase, provided they have not shipped. Once an order has shipped, it cannot be cancelled or refunded.